Legal Hub

A booking may be made through the Yeti Hikes website, email, WhatsApp, telephone, social media, or other authorized communication channels. A booking becomes confirmed when:

1. The Client has accepted the applicable itinerary and price;
2. The required booking information has been provided;
3. The required advance payment or deposit has been successfully received; and
4. Yeti Hikes has confirmed the booking.

Submitting an enquiry or booking request does not guarantee availability until the Company provides confirmation. By confirming a booking, the Client agrees to comply with these Terms and Conditions, the applicable Booking, Payment, Cancellation & Refund Policy, and any specific conditions included in the Client's quotation or booking confirmation.

The Client must provide accurate and complete information required for the successful operation of the trip. This may include: full name, passport details, nationality, date of birth, contact details, emergency contact information, travel dates, flight information, dietary requirements, accommodation requirements, and other information required for permits or travel arrangements.

Yeti Hikes shall not be responsible for problems arising from incorrect, incomplete, or outdated information provided by the Client.

The price of each trip is based on the itinerary and services specified in the quotation or booking confirmation. Depending on the package, services may include accommodation, meals, trekking permits, national park and conservation permits, TIMS, licensed guides, porters, transportation, domestic flights, airport transfers, hotel accommodation, equipment, sightseeing, and other services expressly stated as included.

Services not specifically stated as included are excluded from the package price and shall be paid for separately by the Client.

Payments must be made according to the payment schedule communicated by Yeti Hikes. The Company may accept payment through online payment gateway, credit or debit cards, bank transfer, or other payment methods approved by Yeti Hikes.

Online payments may be processed through GETPAY using Yeti Hikes' merchant/payment facility associated with NMB Bank. A 4% online payment/service charge may apply to eligible payments made through the online payment gateway.

Government authorities, airlines, hotels, transportation providers, and permit offices may change their fees or charges including permit fees, government taxes, aviation charges, fuel costs, accommodation rates, and transportation costs. Where such increases occur after a booking has been made and cannot reasonably be absorbed within the original price, the additional cost may be payable by the Client.

Yeti Hikes makes reasonable efforts to operate trips according to the confirmed itinerary. However, the Company reserves the right to modify, reroute, postpone, shorten, extend, or otherwise alter an itinerary when reasonably necessary due to weather, trail conditions, altitude, natural disasters, flight disruptions, road conditions, government restrictions, safety concerns, health emergencies, political or civil disturbances, local conditions, or other unforeseen circumstances.

Where reasonably possible, Yeti Hikes will provide an appropriate alternative arrangement. Any additional cost resulting from a Client-requested itinerary change may be payable by the Client.

Mountain conditions can change rapidly and may affect trekking routes, transportation, accommodation, flights, and other travel arrangements. The Client acknowledges that trekking in the Himalayas involves inherent risks associated with high altitude, extreme weather, snow, ice, landslides, avalanches, rockfall, uneven terrain, remote locations, limited medical facilities, and other natural hazards. The Company does not guarantee specific weather conditions, flight schedules, trail conditions, or access to any particular location.

Clients must take seriously and follow reasonable instructions given by trek leaders, guides, Sherpas, local authorities, medical professionals, and other authorized personnel. Safety-related decisions made by the trek leader or authorized Yeti Hikes representative shall be final where necessary to protect the Client or other participants. Yeti Hikes shall not be responsible for consequences resulting from a Client's deliberate refusal to follow reasonable safety instructions.

Clients are responsible for determining whether they are physically and medically fit to participate in their selected trip. Certain trips may involve strenuous physical activity and high-altitude trekking. Clients should obtain appropriate medical and travel advice before participating in demanding trekking or adventure activities.

Altitude sickness and other health conditions can occur during high-altitude trekking. If a Client becomes ill or injured, Yeti Hikes and its representatives may assist in arranging descent, medical assistance, transportation, emergency evacuation, or helicopter rescue. The Client is responsible for medical, rescue, evacuation, and emergency costs unless covered by insurance.

Clients are strongly advised to obtain comprehensive travel insurance before participating in any Yeti Hikes trip. Insurance should ideally cover medical treatment, emergency evacuation, helicopter rescue, high-altitude trekking, trip cancellation, trip interruption, flight delays, lost baggage, and personal belongings. Yeti Hikes does not provide travel insurance unless expressly stated in writing.

Yeti Hikes may arrange permits required for the Client's trip where such services are included in the booking. These may include trekking permits, TIMS, national park permits, conservation area permits, and other applicable government documentation. Clients must comply with all applicable laws, regulations, permit conditions, and instructions issued by Nepalese authorities.

Clients are expected to treat all guides, porters, drivers, hotel staff, and other personnel respectfully. Yeti Hikes does not tolerate abusive behavior, threatening behavior, harassment, discrimination, violence, or unlawful conduct. The Company may terminate a Client's participation where the Client's behavior creates a serious safety risk or materially disrupts the trip.

Accommodation will be provided according to the category stated in the confirmed itinerary. In remote trekking areas, accommodation may be provided in locally operated teahouses, lodges, guesthouses, or similar establishments. Facilities may vary considerably from those available in cities or international-standard hotels. If the specified accommodation becomes unavailable, Yeti Hikes may arrange a reasonably suitable alternative.

Domestic flights, helicopter services, road transportation, and other transportation arrangements are subject to the conditions of the relevant operator. Flights and transportation may be delayed or cancelled due to weather, visibility, technical problems, operational restrictions, aircraft availability, road conditions, government restrictions, or other circumstances beyond the Company's control. Yeti Hikes will make reasonable efforts to arrange alternatives where possible.

Clients are responsible for their passports, money, luggage, electronic devices, trekking equipment, and other personal belongings. Yeti Hikes is not responsible for loss, theft, or damage to personal belongings unless directly caused by proven negligence of the Company. Clients are advised to keep valuable items secure and maintain appropriate travel insurance.

The Client agrees to provide accurate information, maintain valid travel documents, obtain the required visa, obtain appropriate travel insurance, follow reasonable safety instructions, follow Nepalese laws and regulations, respect local culture and communities, respect the environment and wildlife, pay applicable charges on time, and behave responsibly toward guides, porters, staff, and other travelers.

Yeti Hikes promotes responsible and sustainable tourism. Clients are expected to avoid littering, respect local communities, respect religious and cultural traditions, avoid damaging natural or historical sites, follow conservation regulations, avoid unnecessary pollution, and respect wildlife and protected areas.

Cancellation and refund matters are governed by the separate Yeti Hikes Booking, Payment, Cancellation & Refund Policy, which forms part of these Terms and Conditions. Certain government, permit, flight, accommodation, transportation, supplier, administrative, and payment-processing costs may be non-refundable. Generally, no refund is provided for a Client who voluntarily drops out of a trip after the trip has started, and no refund is provided for unused services such as accommodation, transportation, meals, sightseeing, permits, or other itinerary components.

Yeti Hikes shall not be liable for failure, delay, cancellation, or modification of services caused by circumstances beyond the Company's reasonable control, including earthquakes, floods, landslides, avalanches, extreme weather, pandemics, epidemics, war, terrorism, civil unrest, strikes, government restrictions, road closures, flight disruptions, political events, natural disasters, or other force majeure events.

Certain services may be provided by independent third parties, including airlines, helicopter operators, hotels, teahouses, transportation companies, restaurants, payment providers, equipment suppliers, and other local service providers. These services are subject to the terms, conditions, operational procedures, and limitations of the respective providers. Yeti Hikes is not responsible for independent acts or omissions of third-party providers except to the extent required by applicable law.

Yeti Hikes will exercise reasonable care in arranging and providing the services described in the confirmed booking. However, the Company shall not be responsible for losses, delays, injuries, additional expenses, inconvenience, or other consequences caused by circumstances beyond the Company's reasonable control, acts or omissions of independent third-party providers, weather or natural events, government restrictions, transportation disruptions, client negligence, or client failure to follow safety instructions.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable Nepalese law.

Yeti Hikes may collect and process personal information necessary to provide its services. This may include passport details, contact information, emergency contacts, booking information, payment-related information, and information required for permits and travel arrangements. Personal information may be shared with relevant service providers, government authorities, airlines, accommodation providers, payment providers, or other parties where reasonably necessary to provide the booked services or comply with legal requirements. For further information, please refer to the Yeti Hikes Privacy Policy.

The Yeti Hikes website may use cookies and similar technologies for website functionality, security, analytics, preferences, booking functionality, performance monitoring, and marketing where applicable. For further information, please refer to the Yeti Hikes Cookie Policy.

During trips, Yeti Hikes, its guides, staff, or authorized photographers may take photographs or videos for operational, documentation, promotional, or marketing purposes. Such material may be used on the Yeti Hikes website, social media, brochures, advertisements, promotional campaigns, and other Company marketing channels. Clients who do not wish to appear in promotional material should notify Yeti Hikes in writing before or during the trip.

Unless otherwise stated, the content published on the Yeti Hikes website, including logos, branding, text, photographs, graphics, videos, website design, itineraries, and other original materials is owned by or licensed to Yeti Hikes Pvt. Ltd. Such content may not be copied, reproduced, modified, distributed, republished, or commercially used without prior written permission from Yeti Hikes, except where permitted by applicable law.

Clients and website visitors agree not to use the Yeti Hikes website for unlawful purposes. Users must not knowingly attempt unauthorized access, introduce malicious software, interfere with website operation, attempt to obtain unauthorized information, scrape or reproduce protected website content for commercial purposes, or use the website in a manner that violates applicable law.

If a Client has a complaint regarding a service, the Client should notify the guide, trek leader, or Yeti Hikes representative as soon as reasonably possible. This gives the Company an opportunity to investigate and resolve the issue while the trip is in progress. If the issue cannot be resolved during the trip, the Client should submit the complaint to Yeti Hikes in writing within a reasonable period after completion of the trip.

Yeti Hikes and the Client agree to make reasonable efforts to resolve disputes through communication and good-faith negotiation. Where a dispute cannot be resolved mutually, it may be referred to the competent authorities or courts in accordance with the laws of Nepal.

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of Nepal. Any dispute that cannot be resolved through mutual agreement shall be subject to the jurisdiction of the competent courts and authorities of Nepal.

Yeti Hikes Pvt. Ltd. reserves the right to amend these Terms and Conditions when reasonably necessary to reflect changes in law, government regulations, travel requirements, supplier conditions, payment arrangements, Company procedures, or changes to the services offered.

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible. The remaining provisions shall continue to remain in full force and effect.

These Terms and Conditions, together with the Client's confirmed quotation, itinerary, Booking, Payment, Cancellation & Refund Policy, Privacy Policy, and any other written terms expressly incorporated into the booking, constitute the agreement between Yeti Hikes and the Client regarding the applicable services.

By accessing the Yeti Hikes website, submitting an enquiry, making a booking, making a payment, or participating in a trip arranged by Yeti Hikes Pvt. Ltd., the Client confirms that they have read these Terms and Conditions, understood the applicable provisions, accepted the Company's booking and payment requirements, accepted the cancellation and refund provisions, acknowledged the inherent risks associated with trekking and adventure travel, and agreed to comply with these Terms and Conditions.

When you make an enquiry, reservation, booking, or purchase, we may collect information such as your full name, date of birth, nationality, gender (where required for travel arrangements), passport number and details, email address, telephone or WhatsApp number, billing and correspondence address, emergency contact information, travel dates, trekking or tour preferences, accommodation preferences, dietary requirements, flight and transportation information, and information required for trekking permits and other government documentation.

We only request information that is reasonably necessary for providing or arranging the requested services.

When you make a payment, payment information may be processed by our selected payment gateway, bank, payment processor, or other authorized payment service provider. Yeti Hikes generally does not store complete credit card, debit card, or banking credentials on its own servers. Payment information may be processed directly by third-party payment providers according to their respective privacy policies and security practices.

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type and version, device type, operating system, website pages visited, date and time of access, referring website, approximate location derived from technical information, and website interaction and usage information. This information may be used for website security, analytics, troubleshooting, performance monitoring, and improving our services.

Our website may use cookies and similar technologies to improve functionality and user experience. Cookies may be used for remembering user preferences, maintaining booking or enquiry functionality, website analytics, understanding how visitors use our website, improving website performance, security and fraud prevention, and marketing and advertising where applicable. You may be able to control or disable cookies through your browser settings.

Yeti Hikes may use your personal information for legitimate business and service-related purposes, including: processing enquiries and bookings, confirming and managing your trip, arranging trekking and tour permits, processing payments and maintaining financial records, communicating with you regarding your booking, providing customer support, contacting emergency contacts when reasonably necessary, assisting with emergency or rescue arrangements, complying with applicable laws and government requirements, preventing fraud, abuse, and unauthorized activity, and improving our website, products, and services.

We will not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless we have a lawful basis to do so or obtain your consent where required.

Yeti Hikes may share necessary personal information with trusted third parties where doing so is required to provide the services you have requested. These parties may include trekking permit and government authorities, airlines and helicopter operators, hotels, teahouses, lodges, and accommodation providers, transportation companies, guides and trekking staff, insurance or emergency assistance providers, payment gateways and financial institutions, and website hosting and technology providers.

Yeti Hikes does not sell your personal information to third parties.

Certain trekking and travel services in Nepal require passport and identification information. Where necessary, Yeti Hikes may collect passport copies, passport numbers, nationality, date of birth, and other identification information to process trekking permits, arrange flights, complete hotel or transportation requirements, meet government or regulatory requirements, and facilitate other travel services. Clients should avoid sending sensitive identification documents through publicly accessible channels.

Yeti Hikes takes reasonable measures to protect payment-related information. Payments may be processed through third-party payment gateways, banks, card processors, or other financial institutions. Yeti Hikes does not request your password, card PIN, online banking password, or other confidential banking credentials through ordinary email or social media communication. You should never provide such credentials to anyone claiming to represent Yeti Hikes.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, unauthorized disclosure, loss, misuse, alteration, and destruction. However, no website, database, online communication system, or electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

Yeti Hikes may retain personal information for as long as reasonably necessary to provide and administer your requested services, maintain booking and transaction records, meet accounting and legal obligations, resolve disputes, prevent fraud, maintain business records, and comply with applicable government requirements. When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Because trekking and travel services may involve international customers and service providers, your personal information may be transferred to or accessed by service providers located outside Nepal. For example, information may be shared with international payment processors, technology providers, airlines, accommodation providers, or communication platforms where necessary to provide your requested services. Where such transfers occur, Yeti Hikes will take reasonable steps to ensure that information is handled for legitimate purposes and with appropriate safeguards.

Where permitted by applicable law, Yeti Hikes may use your contact information to send information about new trekking packages, tours and travel services, special offers, seasonal promotions, company news, and travel information. You may request to stop receiving marketing communications at any time. Please note that opting out of marketing communications does not prevent us from sending important service-related communications concerning an existing booking or transaction.

Our website may contain links to third-party websites, social media platforms, payment services, booking platforms, maps, or other external services. Yeti Hikes is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website or service before providing personal information to it.

Yeti Hikes may use third-party analytics or advertising technologies to understand website traffic, measure marketing performance, and improve our online presence. These services may collect information about website visits, device characteristics, pages viewed, and interactions with advertisements or website content. Where such technologies are used, their processing of information may also be governed by the respective third party's privacy policy.

Our services are primarily intended for adults and travelers capable of entering into a legally binding agreement. We do not knowingly collect personal information from children for independent use of our services without appropriate authorization. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

Depending on applicable law, you may have rights regarding your personal information, including the right to request information about personal data we hold about you, request correction of inaccurate or incomplete information, request deletion of information where legally permitted, withdraw consent where processing is based on consent, object to certain forms of processing, opt out of marketing communications, and request clarification about how your information is used. To exercise a privacy-related right, please contact us using the contact information provided below.

You are responsible for providing accurate, complete, and up-to-date information when making a booking or requesting our services. Incorrect information, particularly passport, nationality, date-of-birth, or travel information, may result in problems with permits, flights, accommodation, immigration, or other travel arrangements. Yeti Hikes shall not be responsible for consequences arising from inaccurate or incomplete information provided by the Client.

If Yeti Hikes becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident. Where notification is required by applicable law or where reasonably appropriate, we may notify affected individuals or relevant authorities.

Yeti Hikes may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The updated Privacy Policy will be published on our website with a revised "Last Updated" date. We encourage visitors and clients to review this Privacy Policy periodically.

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of Nepal. Any dispute relating to this Privacy Policy that cannot be resolved through mutual discussion shall be subject to the jurisdiction of the competent courts and authorities of Nepal.

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Yeti Hikes Pvt. Ltd. When contacting us regarding personal information, please provide sufficient information for us to identify your request and, where necessary, verify your identity.

By using the Yeti Hikes website, submitting an enquiry, making a booking, or providing personal information to Yeti Hikes Pvt. Ltd., you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described herein, subject to applicable law.

Cookies are small text files that websites may store on your computer, mobile phone, tablet, or other device when you visit a website. Cookies allow a website to recognize your device and remember certain information about your visit.

Cookies can help websites function properly, remember user preferences, maintain sessions and bookings, improve website performance, understand how visitors use the website, provide relevant marketing and advertising, and detect and prevent suspicious or fraudulent activity. Cookies generally do not directly identify you by name.

Yeti Hikes may use cookies and similar technologies for several purposes, including operating essential website functions, maintaining website security, remembering preferences, improving website navigation, supporting enquiry and booking functionality, measuring website traffic and performance, understanding visitor behavior, improving our trekking and tour services, measuring marketing campaigns, and providing relevant advertisements where applicable.

3.1 Strictly Necessary Cookies
These cookies are required for the website to function properly. They may be used for website security, session management, booking functionality, form submission, authentication, load balancing, fraud prevention, and remembering essential system settings. Because these cookies are necessary for core website functionality, disabling them may cause some parts of the website to stop working correctly.

3.2 Functional Cookies
Functional cookies allow the website to remember choices and preferences you make, such as language preferences, region or location preferences, previously selected options, user interface preferences, and other website settings.

3.3 Analytics and Performance Cookies
Yeti Hikes may use analytics cookies to understand how visitors interact with our website. These cookies may help us understand number of visitors, most visited pages, time spent on pages, traffic sources, navigation patterns, website performance, and errors or technical problems.

3.4 Marketing and Advertising Cookies
Where applicable, Yeti Hikes may use marketing or advertising cookies provided by third-party services. These cookies may be used to measure advertising campaigns, understand interactions with advertisements, show relevant advertisements, limit repetitive advertisements, measure conversions, and build general audience insights.

3.5 Social Media Cookies
Our website may include features from social media platforms, such as social sharing buttons, embedded content, or links to our social media profiles. When these features are loaded or used, the relevant third party may place cookies or collect information according to its own policies.

Some cookies on our website may be placed by third-party service providers. These providers may include analytics providers, payment providers, advertising platforms, social media platforms, map and location services, security services, website performance services, and embedded content providers. Third-party cookies are controlled by the respective third-party provider and may be subject to that provider's privacy policy and cookie policy.

Certain cookies or similar technologies may be necessary to support booking and payment functionality. These technologies may help maintain booking sessions, selected travel packages, form information, checkout processes, payment sessions, security tokens, and fraud-prevention mechanisms. Payment information itself may be processed by third-party payment providers and is subject to their respective security and privacy practices.

Session Cookies: Session cookies are temporary and are normally deleted when you close your browser.

Persistent Cookies: Persistent cookies remain on your device for a specified period or until you manually delete them. The duration of a cookie depends on its purpose and the service that places it.

You may manage or control cookies through your web browser. Most modern browsers allow you to view stored cookies, delete cookies, block cookies, allow cookies from selected websites, block third-party cookies, and receive notifications before cookies are stored. However, blocking or deleting certain cookies may affect website functionality. For example, disabling essential cookies may prevent certain booking forms, account functions, or other website features from working correctly.

You can generally manage cookies through the settings of browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, and Opera. The exact procedure may vary depending on your browser and device. Changing your browser's cookie settings will generally affect other websites you visit as well.

Some cookies may collect information that can be associated with an individual or device, such as an IP address, device identifier, or online activity. Yeti Hikes will handle personal information collected through cookies in accordance with our Privacy Policy and applicable laws. Cookies themselves generally do not contain information such as your passport number, payment card number, or password.

Cookies are only one part of the information technologies that may be used on our website. For more information about how Yeti Hikes collects, uses, stores, and protects personal information, please refer to our Privacy Policy.

Yeti Hikes may update this Cookie Policy from time to time to reflect changes to our website, changes to the cookies or technologies we use, changes in third-party services, changes in applicable legal or regulatory requirements, or changes in our business practices. Any updated version will be published on our website with a revised "Last Updated" date.

If you have any questions regarding this Cookie Policy or how cookies are used on our website, please contact us.

By using the Yeti Hikes website, you acknowledge that cookies and similar technologies may be used as described in this Cookie Policy, subject to the cookie controls and consent options available on the website.